Failure to communicate outstanding amount and reason therefore

Dear Receiver,

Vodacom doesn’t seize to amaze me..Is this Vodacom’s way to make up the loss in revenue for the please call me case?

My contracted ended on July 2025, yesterday I called to upgrade from prepaid to contract and was advised that my account was handed over to prelegal for an outstanding amount of R9.10 and that the status should be updated with an hour, which didn’t happen.

I called this morning and was advised to make payment and call back once done, which I did and to my surprise, I was told I have an outstanding amount of over R500.. I’ve not received any verbal or written communication about any outstanding amounts including the R9.10