Failure to communicate

I have been calling vodacom everyday for the past 2 week and nothing seems to work. My number was deleted and I was told that it would be reinstated once I paid my arrears. I did so and suddenly the consultant’s cannot assist me anymore. One of them even refused to transfer me to the legal department. On several occasions I’ve been told that a call will be logged and a consultant will call me back in 72 hours. It’s been more than a week now and I keep getting different stories everyday. This is ridiculous and dragging on unnecessarily so.