Failure to cancel services

I currently have a recurring data bundle which activated by using the *111# options. In February of this year I decided to cancel this bundle.

While Vodacom allows you to use "self-service" to register for a data bundle they don't allow "self-service" to opt-out or cancel the service. This is not my primary complaint but I do think this is very bad, and they purposefully make it hard to cancel services to squeeze out as much from their customers as possible.

I ended up phoning customer care and after disconnecting from the calls numerous times I finally got through on the 5th of February at 16:40. I was on the call for 16 mins and finally managed to "cancel" my recurring data bundle.

Almost three months later and my bundle has still not been cancelled. This needs to be sorted ASAP and I expect a refund for at least the last two months. It appears Vodacom is going down the same direction of another ***kom company which had so much cancellation and billing issues, which I resolved to never support again.

If this is not sorted I'll resolve to never supporting Vodacom again and I'll take my R2000 p/m business somewhere else.