TM
Thandeka M

1 reviews | Active since Mar 2017

17 Jun 2020, 06:59

Failure to cancel contract and being billed for data I’ve never agreed to .

In January 2020 , I went to vodacom to cancel a contract after I’ve mistakenly subscribed to 5GB monthly recurring data and paid the amount stated to cancel that specific contract because I have 3 contracts with Vodacom . I asked that they change the number to prepaid but they failed to do so . I’ve been paying for the third contract (the contract requested for cancellation)for the past 5 months and receiving the monthly airtime . Recently on my June payment they stated that they sent me 2GB on the 1st of June which I never received but they billed me for it .

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Replies (1)
Vodacom
Vodacom's reply17 Jun 2020, 09:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team