Failure to cancel contract

I find it impossible to cancel my contract.

I have now mailed vodacom customer service, i have mailed the retensions and cancellations department without any reply.

In any case the email provided by customer services for cancellations does not work and one just get mail bounce messages that says the email is not correct.

I have phoned the vodacom service line (+***) several times and went through the options up to the point where one selects upgrades and cancellations only to be cut-off.

I am currently out of the country and cannot go to any vodacom service centers.

How am i suppose to cancel my contract on *** and convert it to pre-paid as each month now Vodacom happily goes on deducting the contract fee even though the contract has expired already on 17Oct 2021.

Can you please cancel the Smart Top Up S+ contract and convert it to pre-paid, can you also refund me for the monthly subscriptions you have debited since the contract has expired on the 17Oct 2021 and i was unable to cancel it.