Failure to Cancel Contract

<p>Conract expired on 7th September, i called in to cancel at the beginning of August and was told cancellation will be processed by end on September. Was billed for the month of september and on 1st of October, contract still active. Called in and was told no request was made to cancel contract. After spending 30minutes on the phone a promise was made that the conract would be cancelled by 5th October providing no usage. Called in on the 6th October and STILL NO CANCELLATION but invoice loaded for October even though there was NO USAGE. Was told the ticket hasn't even been assigned to anyone to action, from the 1st, and the best they can do is email backoffice. Customer Retentions agent was argumentative and giving every excuse under the sun on why cancellation wasnt processed and was EXTREMELY condescending and unhelpful.</p> <p>This is after being a client for 10 years and following cancellation process. It is a joke the service!</p> <p>Contract ended 7th September but still billing my account after 3 requests to cancel. Surely that isnt legal to bill an account after conract agreement end date.</p> <p>Disgusted by the way I was treated and made to feel that the error was on my side.</p>