Failure to cancel contract

<p>I phoned the Vodacom call centre on 17/6/16 to cancel my contract and switch to prepaid. After trying to push various Vodacom products on me, the consultant finally promised me he actioned the cancellation correctly and my phone would on on prepaid from 1 July.</p> <p> </p> <p>1 July has come and gone and I am somehow still on contract and my profile indicates I will be billed again at the end of July. I have logged a call on the Vodacom site for them to address this ********* behaviour/ incompetence.</p>