RM
Rasellane M

1 reviews | Active since Jun 2019

04 Jun 2019, 13:52

Failure to attach invoices to the statement.

Account no.I ********** -2 Dear Vodacom, I'm writing to you to quiry the statement that you are sending me monthly without all supporting invoices. On my statement,there are two invoices charged; Invoice H7-DYQZC & H7-E3SV7. The first invoice to the amount of R757.66is attached, yet the other is not. I find it grossly unfair that I pay an amount that is not substantiated. How do you charge me for an invoice I haven't seen or confirmed? Every month I have to phone and ask for a copy of the invoice you've left out. This is done at a great inconvenience as your customer care telephone quee is always the longest in all companies I deal with. KINDLY ATTACH ALL RELEVANT INVOICES ON MY STATEMENT SO THAT I CAN SEEE WHAT I AM PAYING FOR.

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Replies (2)
Vodacom
Vodacom's reply04 Jun 2019, 13:53
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
RM
Rasellane M's update04 Jun 2019, 15:39
Reviewer Update
Vodacom has contacted me and promised to correct what they call a "technical glitch". I hope they'll keep their promise as this is not the first time I've queried this matter. Thanks hellopeter.