Failure to assist to port after numerous attempts!

Dear Vodacom

I'm writing to you for the 3rd time over the same problem which is proving to be beyond your depth. You are still failing to port my contact, ********** 408, from Telkom mobile to Vodacom. To date I have been made to buy 4 sim cards after a visit to your store for assistance. I am very frustrated with your service. What is wrong with the technicians under your employ, 3 weeks is a very long time to resolve a porting query, this should not be a tedious process at all. Get a competent person to assist me. The last visit I made to your branch was on Thursday at Groblersdal mall.