Failure to assist

Item: Vodacom
Rating: 1
Author: Eben K

I have phoned and cancelled a new contract before the cool down period expired. (Ref: ********** 647). I waited and nothing happened so I phoned again. Again I was told it will be cancelled. Wait, it was supposed to be cancelled already. I will get refunded he said. I asked for a reference number and was told I would be SMS'ed one. Still waiting. Received my new bill today and it is still on my contract. I have at least 5 Vodacom contracts. They will not be renewed.

Helpful (0)

Replies (4)

Vodacom's replyOfficial

10 May 2019, 09:36

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply10 May 2019, 09:36

Official

Vodacom's replyOfficial

10 May 2019, 13:11

Dear Eben

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply10 May 2019, 13:11

Official

Eben K's updateReviewer Update

10 May 2019, 13:18

Hi, Dealt with Marlon @ Vodacom. He sorted this out for me. Great person to talk to. Thanks

Eben K's update10 May 2019, 13:18

Reviewer Update

Hi, Dealt with Marlon @ Vodacom. He sorted this out for me. Great person to talk to. Thanks

Eben K's updateReviewer Update

10 Jun 2019, 11:09

Unfortunately I spoke too soon. Received another bill for this contract today that was supposedly cancelled. Promises promises.

Eben K's update10 Jun 2019, 11:09

Reviewer Update

Unfortunately I spoke too soon. Received another bill for this contract today that was supposedly cancelled. Promises promises.