Failure to address poor product in six months

At the end I pasted message send on 18 December 2015 at 07.54 by Vodacom in an attempt to address a six months old complaint. It appears Vodacom operate on a medieval calender because it has not reponded in the three promised days that i caculated using the standard millenium calender. At least all can see for themselves that a global company is not afraid to break promises and to further endorse and enhance poor service. Mr Stevens message below is testimony to my contention that the more billions Vodacom makes is the more it drift away from caring about customer service. <br> Can my case be reviewed and commensurate compensation be made. Cresta repair Center told me that Paul cant help and resolve my case but Head Office is the only unit that can compensate me for poor product not worth money that i paid. I have made a compelling complaint that has been documented and would like Vodacom to compensate me in lieu of the sub standard product that i fully paid for despite its failure to perform.<br> <br> \Dear Customer. We are investigating the complaint regarding the Blackberry device and shall provide feedback within 3 working days. <br> Kind regards