Failure to activate fibre line

I had my fibre router delivered on the 5th Feb 2024, called in to have it activated on the 6th Feb and I’ve been waiting since. I’ve been calling the fibre contact centre for the past 8 days, been put on hold and transferred in vain.

Even the activation department has failed, blaming it on Vumatel. This is such an inconvenience especially because I work from home.

I’ve sent pictures of the fibre box, serial number of the router, at this point I’m expected to send a 4D scan of the fibre lines.

How can no one from the entire fibre department know how to activate one line??