Failure of Vodacom to deliver service

Item: Vodacom
Rating: 1
Author: Vuyo K

They failed to do porting of my telkom number to vodacom. I did this porting at Empangeni Sanlam Center outlet, since 26 January 2019 but nothing is happening, I even called vodacom call centers still they are failing me. Now it’s almost a month but still I’m using telkom SIM card with a failing signal. I’m really not happy with Vodacom service

Helpful (0)

Replies (3)

Vodacom's replyOfficial

15 Feb 2019, 07:20

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply15 Feb 2019, 07:20

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

15 Feb 2019, 14:28

Dear Vuyo,

We tried calling you on numerous attempts and the call goes straight to voicemail.

Please confirm if you still require assistance with your query.

Regards,
Vodacom Consumer Website Team

Vodacom's reply15 Feb 2019, 14:28

Official

Dear Vuyo,

We tried calling you on numerous attempts and the call goes straight to voicemail.

Please confirm if you still require assistance with your query.

Regards,
Vodacom Consumer Website Team

Vuyo K's updateReviewer Update

15 Feb 2019, 14:35

My ********** 092 number is active and I haven't received any missed calls or voice messages

Vuyo K's update15 Feb 2019, 14:35

Reviewer Update

My ********** 092 number is active and I haven't received any missed calls or voice messages