Failure of vodacom repairs

On 22/12/2024 I booked my phone for repairs at Vodacom Tambotie Mall in Randfontein. The consultant advised it would take 7 working days which I was fine with. On the 3rd of December, I went and checked it and Vodacom repairs told me they unfortunately hadn't claimed insurance and gave me a bill of R961 I told them the phone was insured and they could claim, then on the 06 went again they told me insurance is claimed and now I need to pay R150 access which I'm agreed and told them to go ahead. Today I went to check on the progress of the parts, and they told me they are waiting for parts which they haven't communicated before. This is unacceptable and bad service and uncalled for now I have to wait another week for a broken screen their lack of proper communication is so unprofessional on the part of Vodacom repairs. I have been speaking to Charity at repair who can't even tell me when will I get my phone we are close to 3 weeks now without a phone. Can you just fix my phone and send it to me by the store by Friday, please?