Failure of Vodacom Customer Service

Since I was paying Vodacom insurance from 2013 with blackberry phone till 2014 November after that I went to green stone mall to buy Nokia Lumia 530 on the 01 November 2014 then I changed insurance from blackberry to Nokia Lumia, after I arrived home the phone was not working then I returned it within 07 days but it took one month and 1 week to get a new phone without follow up of anyone from Vodacom shop ,it was only me going to them every weekend with my petrol money, the worse part Vodacom took 2 debit order without a phone in my hands.<br> <br> On the 26 January 2015 my phone get ****** by 5 strangers ,I went to police station to open the case and do affidavit then submitted documents to insurance at Vodacom Eastgate,only when Insurance called me and tell me that they declined to give me another phone because I was insuring the old Phone numbers not new Semi card and I didn't know about that no one told me when I was insuring my phone that I need to insure with new semi card also.so now I need to pay contract for 2 years while I was paying for insurance to protect my phone, I even cancelled insurance on the 06 February 2015 as it didn't fulfil my needs <br>