Failure from Vodacom

i have logged a fault with vodacom on Saturday i was helped and the problem with my internet persisted they followed up and referred my problem again to thd next devision namely profiles to date they did not come back to me regarding the internet problem and due to this not having mymobile data working i will loose 6 gigs of data when my contract data renew on the 1stof September 2018. my phone last worked on the17th of August 2018 i only have my phone working if i get home because we have wi fi at home. how many people do i have to scream on or speak with because of this problem i really need my phone to work i hafe tsken out my sim card and put it in every other phone we have and on the internet mobile date it shows an error meaning an e. my internet mobile data tries TO CONNECT on my phone but disconnect immediately. on Thuesday i had mobile connection for about an hour and thdn again nothing. i am losing money because of my phone not working during the day and i want results and also answers regarding my credit on my data why must i loose it because of a fault from vodacoms side i would like this sorted out before the end of this weekend.