FAILURE

It's been 10 days since our network issue started, and we're still waiting for a resolution. On Saturday, I received a call promising that a technician would contact me within 24 to 72 hours. However, I'm yet to receive a follow-up call or any update on the status of the repair.

The lack of reliable service is unacceptable, especially considering that your company consistently deducts payments on time. It's clear that your systems prioritize revenue collection over providing a functional service. This experience has left a sour taste, and I won't hesitate to share my disappointment with others. I will not recommend Vodacom products to anyone due to the subpar service and apparent disregard for customer satisfaction.

I urge you to take immediate action to resolve our network issue and provide a reliable connection. I expect a prompt response and a clear plan to address the problems we've been experiencing.