Failrf assistance
I've been trying to get a sim swop done for the past 3 monrhs with no luck. You last agenet,Eric, that i spoke to refuses me to speak to his superior. Ive been usimg the number for years amd have to hope.of losing it
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Replies (3)
Vodacom's replyOfficial
19 Jul 2022, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jul 2022, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Jul 2022, 13:05 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you after few attempts. Our records also show you were in contact with the relevant team on the 19-07-2022 and was advised correctly. The cell number in question is managed by RMCS and for assistance relating to sim swop, you can reach them on ***. They are best equipped to assist you. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Jul 2022, 13:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you after few attempts. Our records also show you were in contact with the relevant team on the 19-07-2022 and was advised correctly. The cell number in question is managed by RMCS and for assistance relating to sim swop, you can reach them on ***. They are best equipped to assist you. Regards Consumer Website Team
Best regards,
's updateReviewer Update
22 Jul 2022, 00:14This is the exact problem. I have been in contact with both RMCS and Vodacom on numerous occasions with one company sending me to the other. RMCS has told me already that the number is not on their system and therefore cant process the sim swop hence I resorted to writing a review on this platform. i am at my wits end with contacting both Vodacom amd RMCS to have this sorted and I feel its high time both companies liase to have this sorted out. For the record, I never signed up for any contract.
's update22 Jul 2022, 00:14
Reviewer Update
This is the exact problem. I have been in contact with both RMCS and Vodacom on numerous occasions with one company sending me to the other. RMCS has told me already that the number is not on their system and therefore cant process the sim swop hence I resorted to writing a review on this platform. i am at my wits end with contacting both Vodacom amd RMCS to have this sorted and I feel its high time both companies liase to have this sorted out. For the record, I never signed up for any contract.