1 reviews | Active since Mar 2014
Failing to upgrade due to inadequate customer confirmation system
Requested upgrade on contract on Tuesday and Vodacom promised that a consultant would get back to me to confirm that I indeed request upgrade and sms would be sent.
Tuesday got an sms asking me to confirm and everytime i tried to confirm upgrade, confirmation reply message kept failing. I then called back and advised that confirmation is failing. Vodacom promised that a consultant would call be back same day.
I never got a call as promised, I then Called back on Wednesday morning and again consultant said team would call be back within 24 hours to confirm, again never received a call.
Called again today and same story...... Their systems show upgrade pending confirmation. Is frustrating as when i spoke to upgrades on Tuesday they promised i would have phone on Thursday.. IT is now Thursday and seems like will never get new phone as Vodacom is failing to confirm upgrade with me and do not communicate back.
Contemplating just cancelling contract and moving over to MTN
I am really on my wits end and about to cancel with Vodacom. I was promised phone with 3 days last week, with plenty stock.. Got NO FEEDBACK and now this morning am told I have to wait another 3 weeks.
My current phone is faulty and struggling, the only reason i went for that phone was as Consultant advised me that there was stock and if i ordered that phone it would be by me within 3 days NOT 3 weeks
I am really on my wits end and about to cancel with Vodacom. I was promised phone with 3 days last week, with plenty stock.. Got NO FEEDBACK and now this morning am told I have to wait another 3 weeks.
My current phone is faulty and struggling, the only reason i went for that phone was as Consultant advised me that there was stock and if i ordered that phone it would be by me within 3 days NOT 3 weeks