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rahldia S

1 reviews | Active since Mar 2022

01 Jul 2024, 12:43

Failing to replace broken Laptop

I bought a Huawei D15 laptop 4 months ago and it has been booked in to be fixed 5 times already . The laptop restarts whilst I'm busy working on it. I am currently paying for a device I don't have and that never worked properly since I bought it. This company is making it very difficult and extremely stressful to replace this laptop

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Replies (3)
Vodacom
Vodacom's reply01 Jul 2024, 13:58
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Vodacom
Vodacom's reply04 Jul 2024, 12:22
Official
Dear Rahldia.
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
Our records indicate that your query has been attended to and feedback on this matter has been provided.
 
Regards
Vodacom Consumer Website Team
rS
rahldia S's update06 Aug 2024, 11:29
Reviewer Update
Hi,

You guys finally fixed my laptop, and promised me a refund when laptop finally fixed its been a few weeks and still no feedback about my refund for the 30 + days I didn't have it and the days I couldn't use it. 

Please assist