1 reviews | Active since Jan 2018
Failing to refund airtime due to me for the period more than 12 months
I lost my contract cellphone in November 2016 and recovered it in February 2017. I have been paying monthly installments from November to February . When recovering my phone no airtime was allocated for all these months whereas I was suppose to get at list for two months according to their policy. I have been contacting them for several times but the issue is not getting resolved. I decided to stop paying until they resolve this issue but they responded by suspending my phone and continue charging me whiles my account is suspended.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience.
Our records reflect that this matter was investigated and your airtime for both December 2016 and January 2017 was indeed allocated to your number.
We will follow up and should the feedback be different, we will advise you.
Regards
Moddy
Good day
We regret taking note of your experience.
Our records reflect that this matter was investigated and your airtime for both December 2016 and January 2017 was indeed allocated to your number.
We will follow up and should the feedback be different, we will advise you.
Regards
Moddy