Failing to provide a speedtest result in Vodacom authenticated format.

I am beyond frustrated with Vodacom fibre support. I have been subjected to 3 hours of talk time on the phone and three service request for a simple enquiry. Please do a speedtest and send it to me on a Vodacom letterhead in a pdf format linking my ID, Home address or account number so that prospective employer knows its for me and was not manipulated. I have been informed that because I have been upgraded for free, my invoice will reflect the original line speed so this cannot suffice.

Your consultants have contradicted themselves, made false promises and resorted to hanging up the phone mid sentence to avoid commiting to the above simple solution. I need a speedtest at any point in time , originated by Vodacom referencing my id, address or account number. It a simple request, which cannot be done via your fibre website. I have the names of the consultants and team leader that have been involved in this service request SR ***. There two other service requests prior to this one.

Can someone in authority please attend to me urgently as it is jeopardising an employment opportunity.