FAILING TO PROVDE SUBSTATIATING PROOF OF CALL AND THE AGREEMENT MADE!!!

I contacted VODACOM to move over from a 3rd party supplier for internet fibre. I spoke to a gentleman who said I must call him PJ we discussed the costs and I wanted to ensure that I was not paying more than I was paying more than the 3rd party. I was quoted R399 but when I got my bill it was R499 which was more than I was previously paying.

I contacted VODACOM several times and I got 2 calls from a gentleman by the name of Clive. I was however in a meeting and there was no way I was able to contact him. I was later advised by the Service Consultant when I phoned that the Sales gentleman that I spoke to, had stated that he had quoted me R499 and that was the outcome of my case. I immediately asked again for a voice recording of the call which I never received. It is now my word against the the Sales Agent. I want the voice recording which has not been sent to me. I will not settle until the quote of R399 that was agreed upon between myself and the Sales Agent agreed upon. I have tried for 2 weeks to get the matter to be looked into again. Still nothing. I am being ignored. My query has NOT been resolved and without a recording I am unable to prove it!! A reliable response will be very much appreciated.