kN
khanyisile N
1 reviews | Active since Dec 2020
09 Dec 2020, 09:36
Failing to pay my refund
Vodacom deducted twice on my account 13 November 2020 , I log a complaint on 17 November which I sent the proof and banking details they needed. Up until this day I have not received my refund... They are quick to deduct but delay to pay back the money.
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Vodacom's replyOfficial
09 Dec 2020, 11:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2020, 11:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team