Failing to get help while consultants are on duty

Vodacom is no longer the same since their people working at home my account is closed due to late payment I made payment last week Thursday so that my account will be up to date via eft the following day Friday I called them to send me their email address so that I can send the proof of payment so that they can open my line, said by the called Zanele when I dial *** from my vodacom number she told me she already sent the email address to my contact as she was given but after hanging up the phone nothing was sent or received today I called I found her again sounded like is not on duty cause I could hear lot of wind blowing on the phone when I start telling her my reason to call she diverting me to the system to go back to listening to recorded voice when it goes through to her again she would say let me transfer you to someone who can talk your language without asking me can if I do understand English , seems like I was disturbing her either am stucked here after holding for a long time to speak to a consultant to open your line you will find people like Zanele hanging out your line without helping you