Failing to deliver on special offers

<p>On the 15th of March 2016, I opened a new contract at the Vodacom store in Cresta shopping mall (next to Browns). The Samsung Galaxy S7 had just launched that weekend and the promotion running at the time was to receive the the phone and get either a Samsung wireless charging pod or a wireless Bluetooth speaker. </p> <p>I chose the wireless charger and was told that the store was out of stock due to many customers opting for the charger over the launch weekend and was told that more stock would come in the following week.</p> <p> </p> <p>Well the following week came and still no stock and after 1 month...no stock...after 2 months...no stock...after 3 months...you guessed it, NO STOCK! After visiting the store numerous times and being told, "we will have stock next week, thats a promise!" Eventually I was told that there were problems with the supplier of the chargers and Samsung were refusing to give more stock to Vodacom, something I consider not to be my problem! </p> <p>So here I sit, 6 and a half months later, no word from Vodacom Cresta providing me with any sort of update on the charger, after leaving my details with them after each visit to the store.</p> <p> </p> <p>I regret opening this contract with Vodacom and quite frankly your franchise stores suck, the employees are *********** and have no consideration for customer statisfaction. Clearly they only care about their commission.</p> <p>I will be visiting the store yet again this week, and they will be dealing with one disgruntled customer...</p>