failing to clear my name on ITC for a ***** account opened with them

i was de*****ed in November of 2016 vodacom called me to tell me i i am owing then that is when i was aware of the account i told them i do not have any account with them and i dont have any relationship with them .

i was called by attorneys last year telling me i have been handed over to them , that is when i sent all my documents and that was in august 2017 and they told me i will receive feedback in 30 days .

i from there pushed for the feedback until i got it only in December 2017 and i was told my name will be cleared on ITC but even now i can not apply for anything because the vodacom account worth R21000 is owing

i received a letter from a guy called John Elliot from vodacom Forensic Investigations after i had called the legal department a lot of times asking for a clearance to my name he had told me that my name will be removed from the itc listing in 21 days and still there is nothing happening .

please i need assistance Ref no;***** Victim letter - Account I **********