1 reviews | Active since Aug 2020
Failing to cancel contract, ********** and disgusting services!
I am actually disgusted and disappointed with the level of service that I have been receiving from Vodacom. I have never dealt with such level of poor service and actually complete disrespect for you customer! Way to go for building brand loyalty!
I have been contacting Vodacom for the past 4-5 months to cancel an airtime package they decided to debit me for since my contract ended and may I add without my consent. I have given them ample amount of calls and continuous follow up calls and still this issue has not been resolved. Not only do they offer *********** services but they are ********** too!
This is absolutely pathetic form a brand and I will never recommend or ever go back to Vodocom again. If anyone knows on how I can resolve this issue the best way please let me know.
I am going to approach this situation lightly through a reply before I take an approach of writing another review (which I am hoping I do not have to do).
My previous query has been resolved for about a month or two post its process. Then I got costed again for the same plan. I contacted Vodacom, once again, to have this cancelled and it has still not been cancelled. I don't understand why I am being costed again after I thought it has been cancelled. Please can I have someone contact me ASAP because clearly I get a faster response when contact through the Hello Peter platform and actually have the issue resolved.
I am going to approach this situation lightly through a reply before I take an approach of writing another review (which I am hoping I do not have to do).
My previous query has been resolved for about a month or two post its process. Then I got costed again for the same plan. I contacted Vodacom, once again, to have this cancelled and it has still not been cancelled. I don't understand why I am being costed again after I thought it has been cancelled. Please can I have someone contact me ASAP because clearly I get a faster response when contact through the Hello Peter platform and actually have the issue resolved.