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thato T
1 reviews | Active since May 2016
03 Jan 2022, 10:31
FAILING TO CANCEL CONTRACT
Hi there can someone calk me regarding the cancellation I asked to be processed, I received a reference number stating that the cancellation will proceed however I am seeing a new bill amount in my app for effective end Jan, I am losing it with Vodacom I cant believe how people can be so incompetence failing to process a freaking cancellation.
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Vodacom's replyOfficial
03 Jan 2022, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jan 2022, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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thato T's updateReviewer Update
14 Jan 2022, 14:08If the response that VODACOM has given is true then why am I getting an SMS stating that my bill amount with be R1,1489.98????? at the end of the month????? How long will this take to get reversed????
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thato T's update14 Jan 2022, 14:08
Reviewer Update
If the response that VODACOM has given is true then why am I getting an SMS stating that my bill amount with be R1,1489.98????? at the end of the month????? How long will this take to get reversed????