KE
Khalid E
1 reviews | Active since Feb 2012
05 Mar 2019, 14:37
Failing Technology
Hate when it comes to cellphone upgrade time. So 28th Feb i chat to an amazing woman called Celeste and she assisted me Flawlessly to complete the upgrade request. With all done, i then wanted a different phone and once again, Celeste Flawlessly assisted me to cancel the order for the Initial device and requested another. not long after our chat i, at about 12pm, I get the SMS asking me to approve the Order which i did. Since then this order has been in "PENDING APPROVAL" status on vodacom side!!!! Online Agent sent an email to the approvals department to give me the callback to complete the order on 04/03/2019... no call back. Today, i call again, this time to After Sales team, they tell me the same thing. Lol.. and they again want emailed the Approvals department to arrange my call back... today is Day 3 of the "3 to 7 Working day TOTAL INCLUDING DELIVERY" turn around time and its not looking good when both agents see an issue with the Pending Approval status (Even though i Rep**** to the SMS with an approval "1") ... Sad that such a big corporation like vodacom cannot maintain their Technology used to Get new business
if i do not get a Call today, then please cancel my order. Cause its for a gift to my wife that i need In my hands by Friday COB latest.
Not happy
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
05 Mar 2019, 15:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Mar 2019, 15:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Mar 2019, 19:54Dear Khalid,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Mar 2019, 19:54
Official
Dear Khalid,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Best regards,
KE
Khalid E's updateReviewer Update
07 Mar 2019, 08:40And i called today and guess what, "Order still shows Errors/PENDING" on their end so the device will not be delivered. PLEASE CANCEL THIS ORDER!!! THANK YOU VERY MUCH FOR WASTING MY TIME. I so do appreciate it!
KE
Khalid E's update07 Mar 2019, 08:40
Reviewer Update
And i called today and guess what, "Order still shows Errors/PENDING" on their end so the device will not be delivered. PLEASE CANCEL THIS ORDER!!! THANK YOU VERY MUCH FOR WASTING MY TIME. I so do appreciate it!
Vodacom's replyOfficial
07 Mar 2019, 14:15Dear Khalid,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply07 Mar 2019, 14:15
Official
Dear Khalid,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
KE
Khalid E's updateReviewer Update
07 Mar 2019, 14:20Order was confirmed. Received a call now from Ashton (Spelling), who confirmed its been handed to RAM couriers and delivery should hopefully happen tomorrow. Your service should be based on the actions of Celeste and Ashton who provided me nothing but the best service thus far. They are true assets to your company. the rest i dealt with dont come close to the quality of service from these two individuals. Allot of the times people just complain BUt equally, we need to Give the thumbs up and Good ratings to those involved in getting issues resolved... Look after these 2 and those like them
KE
Khalid E's update07 Mar 2019, 14:20
Reviewer Update
Order was confirmed. Received a call now from Ashton (Spelling), who confirmed its been handed to RAM couriers and delivery should hopefully happen tomorrow. Your service should be based on the actions of Celeste and Ashton who provided me nothing but the best service thus far. They are true assets to your company. the rest i dealt with dont come close to the quality of service from these two individuals. Allot of the times people just complain BUt equally, we need to Give the thumbs up and Good ratings to those involved in getting issues resolved... Look after these 2 and those like them
KE
Khalid E's updateReviewer Update
08 Mar 2019, 14:01RECEIVED MY DEVICE!!!! Thank you for the assistance Ashton. I do not think i would have received the device without your intervention.. My calls alone were not getting any results untill you called me
Happy again.. PS: VOdacom still needs to sort out the System they use
KE
Khalid E's update08 Mar 2019, 14:01
Reviewer Update
RECEIVED MY DEVICE!!!! Thank you for the assistance Ashton. I do not think i would have received the device without your intervention.. My calls alone were not getting any results untill you called me
Happy again.. PS: VOdacom still needs to sort out the System they use