Failing miserably on numerous occassions

<p>To whom it may concern.</p> <p> </p> <p>A signed quote and instruction was emailed to Vodacom the end of February 2016. This was repeated several times until and including the end of March 2016. </p> <p> </p> <p>As per quotes received (more than 1 x quote was requested by myself).</p> <p> </p> <p>(A) Balance of contract = R0.00</p> <p>(B) Equipment (device) = R0.00</p> <p>(C) Unbilled usage = R0.00</p> <p>(D) Deposits due to client = R0.00</p> <p>(E) Outstanding account balance = R0.00</p> <p> </p> <p>A+B+C+D+E = R0.00 amount due (as per quote)</p> <p> </p> <p>My contract was finally cancelled be it more than a month later than requested, but I left it at that. My contract was then also converted to pre-paid and sim card never used since.</p> <p> </p> <p>I later discovered that my account was handed over to Vodacom legal department several months later - despite making numerous calls and sending emails communicating the above. These same calls have been recorded. These same emails saved, including the original attachments for the quotes supp**** by Vodacom at the time and my instructions.</p> <p> </p> <p>I was horrified and disgusted to find out that my account is now with VVM Debt Collectors and the amount outstanding is R4,675.45 </p> <p> </p> <p>Is this how attentive Vodacom are to their customers ? Is this how good customers are treated ?</p> <p> </p> <p>This means that all my effort, time and money over the last 6 to 7 months have been wasted. I have done my part. I think it's now time that Vodacom do their part. By this meaning, Vodacom accept that they have made a mistake and repair any damage done to my credit record because of their carelessness.</p> <p> </p> <p>I don't believe this is the image you wish to portray. Please contact me with feedback and a plan of action on how you are goint to rectify your mistake.</p> <p> </p> <p>Thank you in advance. </p> <p> </p> <p> </p>