Failing at the basics... again.

<p>The Blue Route branch is beyond pathetic. How does a service provider not answer their phone on 5 different occasions? Do you realise you've messed up and then start screening calls hoping clients will stop phoning?</p> <p> </p> <p>We tried to upgrade a contract due for contract renewal. So we are literally offering Vodacom 2 more years of support and money. We phone in first, asking what documentation would be expected of us; we were told nothing. We take a day off, go to Blue Route and try to upgrade. The consultant then says we don’t have the right documentation. Fine, we agree to rather open a whole new contract as to not waste a whole day of taking off from work to ensure we get this done. The consultant says she needs to do a credit check, again we remain patient and say fine. It will take 2 - 6 hours and she will phone us. Again, fine. We wait. No call on the 13th or the next day. So we try to phone in, consultant pass the phone around at first, no one taking responsibility and so they say, again, we will get back to you. 2 hours later we try call back as we still have no feedback, the call is cancelled from their side 5 times... You hang up and reject calls from your clients? Is this a joke? </p> <p> </p> <p>We have lodged a complaint with head office... Still waiting on that to be responded on too. </p> <p>When will Vodacom revaluate their structure and institute a system where consultants, managers or whoever takes direct responsibility for things? Your employees are not held accountable for any actions and can therefore treat your customers however they like, dragging your reputation through the mud. Vodacom needs to seriously up their standard...</p>