ES
Elmarie S
1 reviews | Active since May 2010
17 Apr 2019, 19:20
Failing again
Referring to my previous post: Some incompetences stats: Sunday 14.04 13h21 15 Minutes to tell me I need to phone the accounts department on Monday. Monday 15.04 9h09 17 Minute’s to tell me that I can’t speak to accounts as I am not in arrears. Speak to accusations dep. bummer you need a code 10.01 get disconnected 10.02 sorry can’t help the don’t have a code 12.03 phone sales they can escalate but what contract I am signing? 12.08 13 Minute’s. Lady is really trying to assist but the system is failing her Facebook & Hellopeter... still no response Wednesday 17.04 18h37 sorry I can add a note to the system
You ask for feedback after every call, do you do something with that info because clearly things are not improving.
Another Government like organization that takes your money on time but you can not rely on them for service that you are by the paying for and overall a premium price.
I signed my Voda com contract in 2002 never missed a payment but I get treated like the ******** because you couldn’t update you system not even after 3 days that I have made my pay slip and banking statements available.
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Replies (2)
Vodacom's replyOfficial
18 Apr 2019, 08:24 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Apr 2019, 08:24
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
ES
Elmarie S's updateReviewer Update
18 Apr 2019, 11:11Still no Feedbac**** Really!!!! will I get a response if I refer my enquiry to the Ombudsman?
This is really ridiculous and just shows the level of incompetency. I had a look at the other complaints and just maybe.... I need to consider my SP
ES
Elmarie S's update18 Apr 2019, 11:11
Reviewer Update
Still no Feedbac**** Really!!!! will I get a response if I refer my enquiry to the Ombudsman?
This is really ridiculous and just shows the level of incompetency. I had a look at the other complaints and just maybe.... I need to consider my SP