HK
Heinrich K
1 reviews | Active since Jan 2014
08 Aug 2022, 14:50
Failing a long term client on a simple request
Thanks Vodacom for showing that being a customer for years does not mean anything and will need to go with another provider for failing on doing s simple thing as changing my accounts address and billing address. Been trying and the call centre say its changed but never ended up being changed. Can not stay with a provider that keeps on failing me and lying to me each time. Can not wait for this year to end that will also be my last contract date to close my account. FYI I called in a lot of times to get it fixed.
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Vodacom's replyOfficial
08 Aug 2022, 15:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Aug 2022, 15:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HK
Heinrich K's updateReviewer Update
18 Aug 2022, 13:37Vodacom still failed as they still did not change my physical address on the invoice. Debit order will be stopped and manual payment will follow when I get an invoice reflecting correct and accurate information.
HK
Heinrich K's update18 Aug 2022, 13:37
Reviewer Update
Vodacom still failed as they still did not change my physical address on the invoice. Debit order will be stopped and manual payment will follow when I get an invoice reflecting correct and accurate information.