Failed Vodacom sim swap

A simple request for a sim swap on my vodacom number turned into a nightmares.

In the 18th of March 2018, i called vodacom customer care to do a sim swap as i got a new phone that uses nano sim. And i have a micro sim, the agent advised it will take 24 hrs to complete. Little did i know that means forever as im writting this its the 31 March 2018 and still no sim swap or any assistance from Vodacom.

I have lost count on how many time i have called them only to me advised its still pending verification and its escalated. Everytime i call im being transferred from one dept to the next without any assurance that i will get any sort of help. Im really beginning to question if this was a good decision i made to go with vodacom, if a simple request like sim swap is potentially taking almost 3 weeks to fulfil? I must say im so disappointed by the level of non service i am getting from Vodacom.

Soon to be x customer?