Failed upgrade service dissappointing!

<p>So i have been able to upgrade my contract for the last 7 months,</p> <p> </p> <p>since my phone broke i decided that ill finally make use of this service,</p> <p> </p> <p>ill be transparant, i have been paying my monthly bill a week late-sometimes 2- i have tried numerous times to change my debit order and after many failed attemps just left it not realising the consequences,</p> <p>I spend around R800 monthly on vodacom,</p> <p> </p> <p>so i went the sunday to canalwalk vodashop to upgrade, the system was down at first and finally concluded that the upgrade was denied (it is for a cheaper contract for interest sake)</p> <p> </p> <p>the call center was off duty so i was advised to call them to lift the credit or whatever it is blocking my account to do the upgrade,</p> <p> </p> <p>the next day i spend more than 4 hours trying to work with the call center but was continuesly reffered, up to the point where i reached someone that was so rude and said they dont deal with public customers, not even willing to hear me out, they concluded i should visit the branch that they can call the call center, so that i did the following week, </p> <p> </p> <p>i went to tygervalley, lovely friendly service and personell, the called the call center, and said that all should be fine the next day, i went back,the same story, this went on everyday for the whole week, im losing lots of work time, but trusting the word that it should be worth it, by the friday i was advised to go to canAlwalk where i first tried to upgrade a month before, </p> <p> </p> <p>i have not gone there, i expect more dissapoinent and no results, empty promises,wasted time.</p> <p> </p> <p>i am strongly considering cancelling my contract as i am sure any other service provider will offer at least the basic service,</p> <p> </p> <p> </p>