Failed upgrade leads to end of the world.

<p>I upgraded my account at the end of August. The upgrade was never processed due to a fault at the vodashop. My debit order was returned and I thought it was due to the upgrade not being done. At the end of September my upgrade was processed and weird debits went off my account. I called Vodacom and spoke to Azii. (I have the recorded call). He said that I could pay the amount still due, along with my normal debit order over 5 months. Now my line is locked and I STILL do not have access to my phone. All of this because of someone else’s incompetence.</p>