failed upgrade for 6 months

<p>my tablet number 079 5*7 2**5 was **********ly upgraded last year Aug. The case was investigated (by John Elliot), resolved and my account refunded by end of Jan2017. unfortunately my next upgrade date was not reversed. it still shows June2018 as my next upgrade date. I have been trying to upgrade this number since Feb2017. I cannot cancel this contract as i will be charged penalties. i cannot sim swap the number so my data allocation, THAT I AM PAYING FOR, expires. I have made numerous attempts to have this matter resolved at Vodacom Online, Call centres and even went to some stores. all my service request have been CLOSED with resolution.</p> <p>My Vodacom account = I ********** </p> <p>contact me at 072 2*0 8**5</p>