Failed Upgrade and incorrect billing
<p>Vodacom has been charging for a service that it has not been delivering. I was also charged an upgrade fee for services that have not been upgraded.</p> <p> </p> <p>I have been incontact with a lady by the name of Claudia for a month now at email ********** Today when I tried contacting her again the email server keeps bouncing emails to the address.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Vodacom,
It has been 10 days since you posted your reply and no consultant has contacted me since. You really have poor delivery.
Regards,
Michelan
Dear Vodacom,
It has been 10 days since you posted your reply and no consultant has contacted me since. You really have poor delivery.
Regards,
Michelan