FAILED UPAGRADE

This is the 3rd Hello Peter Complaint in 2 weeks. I will type out whats been happening, you decide if I am unreasonable. 1. In the 2nd week of May, probably, I asked an agent to assist me with an upgrade, as the system said there was a problem on my account. Apparently it was a system fault. He would phone me the next day (th of May). He doesnt phone. As I have been trying to upgrade, I send a hellopeter query about my disappointment. 2. On the 10th of May Vodacom responds and an agent phones me and promises feedback on the 13th. On the 13th, there is no phone call. 3. On the 15th I phoned in to follow up and an agent process an upgrade for The MSI Pulse and sent me the quote and told me its coming. 4. Monday 20 I use the chatbot to find out when delivery is and I am told my order has been cancelled. I did not receive an email, an sms or anything to confirm this. (I log a query with Hellopeter).. 5. On the 20th I also spoke to the supervisor of the upgrades department. She said she will see what she can do and she understands my frustration. 6. On the 21st of May, the morning, an Agent calls me and says he has stock of the MSI Pulse i7 that I want. He processes the order and says its on its way. Later on the 21st in the afternoon, Hellopeter girl that was supposed to phone me on the 13th, phones and says they have the Katana i9 for me. I tell her its okay, because my order was already processed for the PULSE. So she cancels the Katana. 7. Today on the 23rd of May. I check in with the chatbot because the quote hasn't come through. The chat bot advises me that the order was cancelled. AGAIN NO SMS, NO EMAIL, NO PHONECALL. NONE OF THE AGENTS KNOW WHATS GOING ON AND THE SUPERVISOR says its DISCONTINUED. ALSO THE KATANA when I ASKED ABOUT THE PRICE is not 1650 as advertised but I am told it will be 1800 instead. Otherwise I would have taken it. ITS NOW AT THIS TIME 15:59 STILL ON YOUR WEB SITE. I still do not have an upgrade and the AGENTS HAVE NO INTEREST IN RETAINING ME. WHY have you people failed to PROVIDE ME WITH AN UPGRADE. WHY HAVE YOU REPEATEDLY PROCESSED ORDERS AND FAILED TO GIVE ME FEEDBACK AND GET ME THIS SIMPLE REQUEST. HOW IS IT POSSIBLE THAT 5 agents INCLUDING KEDI, THE SUPERVISOR OF THE UPGRADES DEPARTMENT ALL FAIL to deliver on their promises! I have repeatedly asked you to PHONE ME AT 12:00 as I work till 12:00. SOMEONE PLEASE HELP ME OR EXPLAIN TO ME WHAT I HAVE TO DO TO GET MY ORDER! 2 times now YOU HAVE PROMISED ME THE DEVICE BY PROCESSING THE ORDER AND BOTH TIMES YOU CANCELLED AND DIDNT LET ME KNOW. HOW will I believe you now!??????