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El M

1 reviews | Active since Apr 2009

29 Jan 2019, 09:46

Failed to send to the *** refund please

Good day,

I received a sms that my billing is correct? I have explained this to you numerous why I am asking for a refund. And than every time you just investigate my billing?

My initial query was a request for a refund for the the international SMS send to to activate Apple iMessage on the Apple server. "Failed to send to the ********** 05094" There was some or other error on your side that Apple iMessage couldn't be activated because of the message that failed to send to the Apple server. You manage to resolve this issue and said that I could get a refund for all international SMS send to + ********** 05094. Please see attached emails.

So you logged this query for a second time and every time you respond with an SMS that you have completed your investigation and that the billing is incorrect for the international SMS charges charged?

I want a REFUND for all international SMS'e send to + ********** 05094, please. My mom had exactly the same issue during the same period and you refunded her with R60 airtime on her prepaid number.

Your urgent assistance would be highly appreciated.

0
Replies (2)
Vodacom
Vodacom's reply29 Jan 2019, 10:41
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
EM
El M's update29 Jan 2019, 11:43
Reviewer Update
You are still not responding on my query. Please read my email. I am not asking you if the billing is correct, I am asking for a refund on the international SMS charges to the Apple server which I did not have control over because there was a fault on your side. It was not my fault that there was an issue with the failing of iMessage on your side. I had not control over the messages that the phone tried to send to the Apple server. Why did my mom get a refund for this? If my mom got a refund, I want a refund too please. Please escalate this to your manager.