AO
Adam O'Hara

1 reviews | Active since Dec 2016

09 May 2017, 15:11

Failed to port number correctly

<p>I still have a contract with Vodacom, however I asked them to port my number on that contract to a new contract at MTN and assign a ghost number to the Vodacom contract.</p> <p> </p> <p>MTN has informed me that from Vodacom's side, they did not set up call routing properly and as such, I cannot receive any calls on my ported number.</p> <p> </p> <p>Please can you ensure that call routing is sorted out????</p>

0
Replies (2)
Vodacom
Vodacom's reply09 May 2017, 15:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 May 2017, 08:59
Official

Dear Adam

Please be advised that your query has been forwarded to the relevant team for urgent assistance.

Regards,

RJ