Failed to Fix Fault for 9 days

Fibre line at my home was down from the 17th. Wife called the call centre and they Advised its an outage. They cannot log a ticket. Called back on the 20th/21st and a ticket was logged. They advised on the 22nd which was after the long weekend the issue would be attended to. Number of calls .are on the 22nd with assurance technician will arrive. And they didn't. We started calling again on 23rd. Number of calls. They advised the ticket is allocated to a technician and they will arrive again. They didn't. We repeated the process multiple times. Number of calls. Asked for it to be escalated. Asked to speak to managers. Up until now the 25th. Still no one has attended to this fault. Even the person on the whats app line blatantly ignored messages. It just shows the work ethic of the employees from all different departments. Everyone seemed to have a don't care attitude. I run a business from home and have people that work from home. The service is so poor that we are in the process of canceling and informed the community about this so they to can cancel and move over to a service provider that can deliver on time. There's many people that work from home and require stable internet connections so they all are looking at changing over after we have shown the struggle to have a fault resolved. It's 9 days. The call record would provide who we spoke to and how many times we did. And what a run around we have been given.