iM
ipeleng M
1 reviews | Active since Jul 2019
13 Jul 2022, 07:55
Failed to do sim swop
I lost my phone and I have been trying to do sim swop for the past 3 days .Vodacom is failing to assist me and I am using that number for important things .The questions I am being asked are very ridiculous .I was told by the call agent to go to the store and when i got there they asked me the same questions. I had my ID with me they could verify me with that but nope .I am now forced to changed my numbers
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Jul 2022, 08:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jul 2022, 08:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
iM
ipeleng M's updateReviewer Update
13 Jul 2022, 15:10They must contact me on ***
iM
ipeleng M's update13 Jul 2022, 15:10
Reviewer Update
They must contact me on ***
Vodacom's replyOfficial
14 Jul 2022, 17:05Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that the issue is resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2022, 17:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that the issue is resolved. Regards Consumer Website Team
Best regards,