Failed to deliver on upgrade contract incentive minutes

<p>I renewed my long standing contract with Vodacom in December after being persuaded that Vodacom could offer me a better cellphone service subscription deal which I felt other network operators were offering. The offer proposed to and accepted by me included 1 Gb of data p/m and 100 Vodacom to Vodacom minutes p/m over and above the data and minutes offered on the cellphone package I was on.</p> <p> </p> <p>In January I noticed that the Vodacom to Vodacom minutes promised to me were not loaded and queried this with Vodacom. Vodacom customer support stated that the upgrade documentation did not show any additional minutes. I explained to them that the upgrade was done over the telephone and that there was no documentation, the data was loaded correctly but the minutes were not loaded. This is something that Vodacom should be able to easily verify by the numerous phone calls that they have on record. </p> <p> </p> <p>I am frustrated with the number of unnecessary calls I have had to make to convince Vodacom of what they offered me and what they failed to document. Each time the call is to a different care agent and the explanation needs to start over again and again with information verification and and and...</p> <p> </p> <p>If Vodacom is going to respond, please make sure there is someone that is competent to handle the query and has sufficient authority to make decisions. My latest reference number given to me by Vodacom is S4-NAJ21-1AI94</p>