Failed to deliver after approval

My name is Eric I'm so angry and disappointed with vodacom I app**** for a contract phone onlin I was approved, confirmations called yesterday to confirm my order she asked me my previous number I gave her the recent previous number how does she expect me to know all the numbers I'm a old man, today a Lady calls me again and we waited for the system to to give us questions and guess what she told me I was blocked what bullsh*t after submitting my documents to your you are *****ing peoples documents I just hope you don't deduct any money from my account or else I will sue your, ****mers.