1 reviews | Active since Apr 2017
Failed to Deliver
<p> upgraded my contract on line, new contract came with 1 new cell phone plus 1 new tablet. I was told to provide fica docs when the courier delivers. Tablet also meant to come with sim and 100MB data a month. I comp**** to the requirements. Dialled the given number to activate the sime, never succesful. I went in to a store twice, first time they were too busy and I was not prepared to wait, second time I went into southdale brach where I was told that the only way they could assist is to issue a new sim at my cost but the monthly data would fall away. they advised me to call 082111. I called the number spoke to Tebogo Ragede, who advised that I must send a mail to ********** <p>I did this on the 28/02/2017.</p> <p>Still awaiting someone from Vodacom to reply. I am so frustrated that one cannot simply get this sorted out. Phones delivered on the 28/12/2016 and as at today tablet has no active sim nor promised data</p> <p> </p> <p>Very disappointed in a company who regards them selves as Number One???</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated this issue to the Sales Support Team for further assistance and feedback.
Regards
Roderique Lategan
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated this issue to the Sales Support Team for further assistance and feedback.
Regards
Roderique Lategan
Dear Customer
As per the feedback received, the Sales Team has been in contact with you and their office is attending to your query.
Regards
RoderiqueLategan
Dear Customer
As per the feedback received, the Sales Team has been in contact with you and their office is attending to your query.
Regards
RoderiqueLategan
I was contacted 5 days ago to advise that a service request has been logged, sent email advising I am still waiting, reply received that I must contact service centre.
Something very wrong with the picture if I as the customer have to chase / follow up with the service provider.
STILL VERY FRUSTRATED WITH POOR SERVICE.
QUICK TO REPLY ON HELLO PETER, BUT NO REAL ACTION
I was contacted 5 days ago to advise that a service request has been logged, sent email advising I am still waiting, reply received that I must contact service centre.
Something very wrong with the picture if I as the customer have to chase / follow up with the service provider.
STILL VERY FRUSTRATED WITH POOR SERVICE.
QUICK TO REPLY ON HELLO PETER, BUT NO REAL ACTION
So I called the customer care number as advised by the Vodacom Rep today. I quoted the ref number and the Vodacom agent, Sureka, advised that she could not assist as she could not find teh refferrence number. I must call the online help desk. So after 17 minutes on the phone I still cannot get the sim card sent to me by Vodacom with their courier. On delivery submitted all my documents to do my updated Rica. See below image of emails received from Vodacom to me.
"Vodacom Online Admin via freshdesk.com
24 Apr (9 days ago)
Hi Sean Clarkson,
Ticket: https://vadminlikeminds. freshdesk.com/helpdesk/ tickets/7282
Kindly contact customer care for feedback using the reference number below on 082111 or aftersales on ********** .
1- ********** **********
Kind Regards,
Tracy
So I called the customer care number as advised by the Vodacom Rep today. I quoted the ref number and the Vodacom agent, Sureka, advised that she could not assist as she could not find teh refferrence number. I must call the online help desk. So after 17 minutes on the phone I still cannot get the sim card sent to me by Vodacom with their courier. On delivery submitted all my documents to do my updated Rica. See below image of emails received from Vodacom to me.
"Vodacom Online Admin via freshdesk.com
24 Apr (9 days ago)
Hi Sean Clarkson,
Ticket: https://vadminlikeminds. freshdesk.com/helpdesk/ tickets/7282
Kindly contact customer care for feedback using the reference number below on 082111 or aftersales on ********** .
1- ********** **********
Kind Regards,
Tracy