PB
Patrick B

1 reviews | Active since May 2013

08 Sept 2017, 11:52

Failed to Communicate as always

1. Your service works 2. Your customer care consultants are useless. 3. You only give empty promises 4. No one ever calls back most Recent two only Sameera Chetty and Riyaaz. 5. Stop responding with ******* and give me answers. So whoever is reading this here is the complete **** service you gave me. 1. Ported to Vodacom from Cell C due to reception problems. 2. Did online application on 10th August 2017 at 08:50 2. Was instructed by a Vodacom telephonic consultant to go and buy a vodacom sim and do the port. 3. Drove 50km to buy a simcard and ported my number. 4. Days went by where no one contacted me so I contacted you just to get the suprize that my refrence number is nt even on your system however I have a printout and screenshot of this code and still you could not get this code even If I send you the print out. 5. Finally after 14 days of waiting and getting no response at all from Vodacom yet again I contacted you. 6. A handset was delivered to my home without me even knowing that it was on its way. 7. No sim card in the box that came with the handset. 8. Phoned Vodacom and after being on the phone twice with your **** customer care where no one even answered for 47min and 36min the 2nd time just got a please rate our **** service voice. 9. After continues complaining on social media Sameera Chetty contacted me stating because of the poor service Vodacom will give me one month of off my contracts. 10. After continues complaining finally Riyaaz called and said okay Vodacom is going to give me 2gb each month for 3months. 11. Deon Andrews phoned and gave me R50 airtime so that I can call my clients and suppliers as you Vodacom is ****ing my business as I could not call my clients or suppliers for more than 14days!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 12. Riyaaz states that IT IS NOT VODACOM"S FAULT THERE IS NO SIM IN THE BOX, when asking him who's fault is it then he could not give a clear indication when asking him is it my fault the client he laughs and did not respond when asked is it Rams fault that Vodacom sent me a handset with no sim. 14. Sameera told me to go buy yet another simcard. 13. you have deducted my account 3 times and Im not even one month with Vodacom so please explain all your costs seeing as Sameera Chetty has failed repeatedly to contact me with information regarding all these debits. 14. I want answers and I want them now, Who is going to pay my fuel expenses as it is your fault that I had to go in to town twice to buy a simcard as you failed to send me one. How are you going to rectify the 14days+ of business I have lost due to your staff being untrained or is it simply just lazy staff ? All these bank charges going off on the most random dates ?????????????????????????????????????????? 15. Sameera chetty has failed multiple times to contact me, I have sent emails on emails on emails where no one ever comes back to me including ********** and ********** amongst others. 16. YOU ARE WASTING MY TIME MY MONEY AND MY PATIENCE IWANT ANSWERS TO YOUR **** SERVICE AND YOU WILL LET GIVE ME COMPENSATION FOR YOUR EXTREMELY LOW LEVEL LEVEL OF SERVICE SEEING AS i AM PAYING MORE THAN 3X THE AMOUNT I SHOULD HAVE DUE TO YOUR STAFF BEING UNTRAINED AND MOST LIKELY JUST TOO LAZY TO THE JOB CORRECT IN THE FIRST PLACE. GIVE ME ANSWER NOW YOU HAVE MY NUMBER I AM WAITING FOR YOUR CALL AND HAVE ALL THE ANSWERS WHOEVER IS CALLING ME AS vODACOM SAYTS WE WILL CALL YOU BACK MMM MMM YA SURE HEARD IT THAT BEFORE , JUST TO GIVE ONE EXAMPLE LAST WEEK FRIDAY RIYAAZ CALLED AT 10H00 AND SAID HE WILL GET ANSWERS AND GET BACK TO ME I ASKED HIM WHEN IS HE GOING TO CALL BACK HE REP**** WITH AT "11 O CLOCK", ONLY TO RECEIVE A CALL ON MONDAY AT 12AM. JUST TO MAKE IT CLEAR THIS IS BUT ONLY ONE EXAMPLE OF YOUR NEVER RETURNING PHONE CALLS VODACOM. ____________________________________________________ DO NOT EVEN REPLY WITH THIS Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details. Regards, Vodacom Consumer Website Team _______________________________________________________ THIS SO USELESS AND YET AGAIN NO ONE EVER CONTACTS ME. I HAVE THE PHONE RECORDINGS OF YOUR EMPTY PROMISES AND LIES AND PHOTOS OF YOUR PATHETIC IN BRANCH STAFF THAT WANTS TO CHAT WITH THERE FRIENDS AND NOT ASSIST CLIENTS. IM SO TIRED OF YOUR **** SERVICE AND IM NOT EVEN ONE MONTH WITH YOU. THE FUEL TIME PATIENCE AND MONEY YOU HAVE TAKEN FROM ME AND OUT OF MY SMALL BUSINESS IS NO WAY TO TREAT CUSTOMERS ESPECIALLY NEW CLIENTS I AM WAITING FOR YOUR ANSWERS. PHONE ME !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (6)
PB
Patrick B's update08 Sept 2017, 11:53
Reviewer Update
THIS WILL BE YOUR USELESS RESPONSE AND THATS THE END OF IT Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom
Vodacom's reply08 Sept 2017, 12:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

PB
Patrick B's update08 Sept 2017, 13:12
Reviewer Update
PATHETIC VODACOM
PB
Patrick B's update08 Sept 2017, 13:12
Reviewer Update
YET ANOTHER HOUR HAS PASSED
PB
Patrick B's update08 Sept 2017, 13:18
Reviewer Update
DEAR PERSON WHO IS COPYING AND PASTING PLEASE START DOING YOUR WORK AND STOP RESPONDINGF WITH LIES AS NO ONES CONTACTS FROM VODACOM AS THIS IS YOUR LEVEL OF SERVICE JUST TO NOT RESPOND AT ALL EVER
PB
Patrick B's update11 Oct 2017, 10:13
Reviewer Update
Start doing your work