MM
Mkhuseli M
1 reviews | Active since Jun 2022
17 Jun 2022, 13:00
Failed to communicate and explain how new contract works when applying online
I bought a Vodacom contract online and got approved, I called and ask them if I can keep my old number they said Vodacom online was support to port my number before they approve me for a contract phone. The consultant said I can 'migrate', I must port to vodacom prepaid then migrate to contract to keep my old number. But then whenever I call them they said it's not possible. Now am stuck with a new number and I ported my old number to Vodacom
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Jun 2022, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jun 2022, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Mkhuseli M's updateReviewer Update
17 Jun 2022, 15:21I got a call from the Vodacom consultant telling me the same thing, now I have to be stuck with the new number just because Vodacom did not give me an option while I was applying online to keep my old number. I am really not happy with that, and I feel like I am being forced.
MM
Mkhuseli M's update17 Jun 2022, 15:21
Reviewer Update
I got a call from the Vodacom consultant telling me the same thing, now I have to be stuck with the new number just because Vodacom did not give me an option while I was applying online to keep my old number. I am really not happy with that, and I feel like I am being forced.