Failed to cancel my contract

<p>Good Day</p> <p> </p> <p>Please note as per the attached proof of payment I do not owe Vodacom anything ,attached pop is the final amount I was advised to pay by one of your consultant on the 02 or 03/11/2015 and called for closure after I made the payment and spoke to the guy by the name of Mandla who confirmed the account will be closed and convinced me to upgrade to some Flexi something which I agreed ,but since this is the situation can I please have that contract be cancelled please.</p> <p> </p> <p>And as per my credit agreement my contract was 24 months which ended on August 2015 but you guys decided to extend my contract without informing me, I saw d/o going off my account on September or October and went to reverse that d/o because as I knew my contract ended on August, and I don’t remember signing for continuous contract .</p> <p> </p> <p>Please please can I have this matter Resolved please …</p> <p> </p> <p>Your urgent assistant will highly be appreciated.</p> <p> </p> <p>Kind Regards</p> <p>Kwena Kgomo</p>